Terms & Conditions

INTRODUCTION

This Agreement contains the complete terms and conditions that apply to you in joining, buying and all other activities

 

CONFIDENTIALITY

All information submitted to by an end-user customer pursuant to program is proprietary information of Jiyane Atelier. Such customer information is confidential and may not be disclosed.

 

PAYMENTS AND PROCESSES OF INVOICES

Pricing is subject to change and without prior notice. Goods only to be released once full invoice balance is settled in full. Payment to be made by EFT (Electronic funds Transfer) require a 48 hour period to clear funds and allocate them to the orders. Jiyane Atelier does not accept payment by cheque because of the high risk of fraud prevalent in South Africa. Jiyane Atelier has full discretion to cancel or deny orders. Jiyane Atelier is not responsible for pricing typographical or any other errors in any offer by Jiyane Atelier. Jiyane Atelier reserves the right to cancel any orders arising from such errors. The prices on the Jiyane Atelier website are quoted in South African Rand are are effective only in relation to supply in South Africa. Payments can be made either by credit card or by electronic funds transfer (EFT). In the case of EFT payments, products will only be released for delivery once payments reflect on Jiyane Atelier bank statements. Bank transfers take 2-4 business days to reflect EFT payments. Until such time as payment has been made in full, the product remains the property of Jiyane Atelier irrespective of any deposit received. The invoice must be retained as proof of purchase and payment.

 

PRODUCT PRICING & DESCRIPTIONS

The prices displayed on this site are quoted in South African Rands, Value Added Taxation ("VAT") inclusive and are valid and effective only in South Africa. In the event of mispricing in our catalogs in which the item's correct price is higher than our stated price, we will at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. Jiyane Atelier does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current or error free.

 

DELIVERIES

NB: No goods will be delivered or dispatched until payment has been settled in full. The delivery lead time quoted to you at the time of order is an estimate of delivery date. Whilst every effort is made at all times to achieve this date, it does happen that delays may be encountered from time to time, which are unforeseen and beyond our control. Jiyane Atelier cannot be held responsible for delays in transit or delivery nor are we able to commit on the delivery company for a set time. Jiyane Atelier will however, make every effort to ensure that the progress of the order is communicated with the customer. The customer will be charged for the cost of delivery which will be reflected on the appropriate invoice. Our logistics and administration department will contact the customer per email or telephone to arrange delivery on any weekday between 9h00 and 16h00. No deliveries will be made weekends or public holidays. The customer is required to inspect products on delivery. The customer must ensure that the place of delivery is accessible, that all relevant areas are cleared prior to the delivery. Jiyane Atelier is not responsible for ensuring products fits into customers home or place of delivery. No products will be hoisted over balconies or through windows. Should hoisting be required, the customer will arrange this at own cost. The customer accepts all risk of all damages that result due to non-compliance by the customer. The customer will be charged for any additional delivery costs due to failed deliveries, access problems and/or failure to adhere to the appointed time for delivery. The delivery fee is non refundable. Please note goods may be delivered unassembled.

 

WARRANTY

We will not be held liable for indirect, special or consequential damages, or any loss of revenue arising from this Agreement. An original invoice is required for all warranty claims. All goods carry a 1 year warranty, unless otherwise specified. Warranties covers the frame and foam only. No damages caused by wear and tear, negligence, abuse, incident or causes unrelated to defective materials or workmanship are covered. Warranties apply for domestic use only. Jiyane Atelier cannot be held liable for any damages to product that were assembled incorrectly by the customer.

 

GENERAL CARE

Jiyane Atelier cannot be held responsible for damage caused by cleaning if the care and maintenance instructions have not be followed accordingly.

 

EXCHANGES/REFUNDS/CREDIT

Please note NO CASH REFUNDS . Customers have 5 days within to return goods from date of delivery. If goods are not returned in their original packaging and in perfect condition together with an invoice, charges will be applicable at the discretion of Jiyane Atelier administration fee of 15% will be charged where Jiyane Atelier is not at fault. Due to hygienic reasons linen products cannot be returned. All merchandise displayed and sold by Jiyane Atelier is subject to stringent quality control standards. Should a customer not be satisfied with order from date of receipt, Jiyane Atelier will endeavor to repair or replace the item in question. Orders which are cancelled within 7 days from receipt of deposit payment- A 10% handling fee will be levied on cancellation of order. Third party suppliers can occasionally cause unforeseen delays: should an order be running behind schedule, cancellation thereof based on the order being 'late' will not be accepted by Jiyane Atelier nor any remuneration offered. No special orders will be subject to return, exchange or refund. Should you change your mind about a purchase but the product is unflawed or undamaged Jiyane Atelier is not obliged to accept the return.

 

 

COLOURS 

The colours of our products shown on this website may look different as per your computer compared with the colour of the actual product. This may be due to different computer displaying colours differently depending on the computer screen. Jiyane Atelier cannot be held responsible for any mistakes in ordering items whose actual colour is different from that appearing on the website as viewed on your computer. Whilst every effort will be made to match all colours and finishes, goods are supplied on the understanding that there may be slight shade variations.

 

LEATHER

Please note that natural leather markings are normal to appear in upholstered products eg. healed scars, variations in graining, wrinkles, veining, differences in colour tone, tick bites, spike thorn marks, etc. These are distinctive signs of the animal's life and in fact accentuates the genuineness of the leather, revealing the authentic robustness of the natural skin. Jiyane Atelier cannot be held responsible for any markings on the actual product.

 

MEASUREMENTS

Jiyane Atelier will not accept any liability for any extra cost incurred by the customer as a result of incorrect measurements or information supplied by the supplier. All dimensions supplied by us are approximate. Jiyane Atelier cannot be held accountable for goods not fitting into customers homes and or place of delivery.

 

NON WAIVER

Failure by Jiyane Atelier to insist upon strict performance of any of the terms, conditions and covenants hereof shall not be deemed a relinquishment or waiver of any rights or remedy that we may have, nor shall it be construed as a waiver of any subsequent breach of the terms, conditions or covenants hereof, which terms, conditions and covenants shall continue to be in full force and effect. No waiver by either party of any breach of any provision shall be deemed a waiver of any subsequent or prior breach of the same or any other provision.